Terms and Conditions

Effective Date: 06-29-2025
Business Name: Kiddo Cuisine Inc

These Terms and Conditions (“Terms”) govern your use of Kiddo Cuisine’s school lunch meal prep and home delivery service ("we", "our", "us"). By accessing our website or placing an order, you agree to comply with these Terms.

1. Eligibility and Consent

Our services are designed primarily for children, but all orders must be placed by a parent or legal guardian who is at least 18 years old. By placing an order with KiddoCuisine, you agree to the following:

You are the legal guardian of the child receiving the meals.
You consent to having our freshly prepared meals delivered to your home for your child to enjoy — whether that’s at home, school, or wherever their day takes them!
You acknowledge that it is your responsibility to provide accurate delivery information and to ensure someone is available to receive the meals if needed. (Optional but helpful)
You understand that it’s your responsibility to inform us of any food allergies, dietary restrictions, or special considerations. (Optional and useful for clarity and safety)

2. Service Overview

We prepare and deliver fresh, ready-to-eat or ready-to-heat school lunches to your home address. Our service includes:

Weekly menu planning.
Customized meal selections based on dietary preferences (when selected).
Scheduled deliveries to your doorstep on delivery days.

3. Orders and Payment

Orders must be placed by Thursday 11:45 PM MST for the upcoming week.
Full payment is required at the time of order via our accepted methods: credit/debit card, digital wallet
Prices, delivery charges, and applicable taxes are shown at checkout.
Orders are non-transferable and valid only for the specified delivery address.

4. Delivery and Responsibility

Deliveries are made to your home address between 9 AM – 8 PM on scheduled delivery days. Current delivery days are every Sunday and Wednesday.
You are responsible for ensuring someone is available to receive the meals. If no one is available:
- Meals may be left at the doorstep unless otherwise specified.
- We are not responsible for food spoilage or theft once the meal is delivered.
It is your responsibility to refrigerate or store the food safely after delivery.

5. Missed Deliveries to Residential Addresses

5.1. Delivery Confirmation

All home deliveries are considered complete when:

The delivery is made to the address provided at checkout
The meal is placed at the designated drop-off location (e.g., doorstep, porch, front gate), as indicated by the customer or our delivery protocol
A time-stamped photo is taken and/or delivery confirmation is sent via SMS or email

We are not responsible for lost or stolen items after a successful delivery has been confirmed.

5.2. Inaccessible Addresses

A delivery will be marked as missed if:

The address provided is incorrect, incomplete, or unrecognizable by GPS
The delivery driver is unable to access the property (e.g., locked gate, apartment building with no access code, security restrictions)
There is no clearly defined or safe place to leave the delivery
No drop-off instructions have been provided, and no one is available to receive the delivery in person (if required)

It is the customer's responsibility to ensure accurate and accessible delivery information is provided at the time of ordering.

5.3. No Refund or Redelivery for Customer Errors

Due to the perishable nature of our meals, if a delivery fails due to the customer’s error or inaccessibility, the order is non-refundable, and redelivery will not be attempted. This includes:

Incorrect delivery address
Inability to access a secure building
No one available to accept delivery if handoff is required
No safe or designated drop-off location

5.4. Company Errors

If a delivery failure is due to a verified company or driver error (e.g., delivery to the wrong address, system malfunction), we will:

Issue a full refund or credit, or
Offer a same-day redelivery (when possible and safe)

Decisions regarding redelivery are at the discretion of our operations team based on location, timing, and food safety compliance.

5.5. Food Safety and Retrieval

Meals are packaged in temperature-controlled containers and are safe to remain outside for a limited time, generally no more than 3 hours. Customers are responsible for retrieving their delivery promptly upon notification to maintain food quality and safety.

We do not assume liability for food spoilage or contamination due to delayed pickup after confirmed delivery.

6. Food Allergies & Dietary Restrictions

We take food allergies and dietary needs seriously.
To support kids safety:

All allergies and dietary restrictions must be declared at the time of ordering.
We offer nut-free, dairy-free, gluten-free, and vegetarian/vegan options, but our facility is not certified allergen-free.
Meals are labeled to indicate common allergens
Although we follow strict protocols to avoid cross-contamination, we cannot guarantee the complete absence of trace allergens (e.g., nuts, dairy, soy, wheat, eggs).

Parents/guardians are responsible for reviewing ingredient information provided and determining if our meals are suitable for their child’s needs. For questions about ingredients, please contact us before placing an order.

7. Food Safety and Packaging

All meals are:

Prepared in a licensed commercial kitchen
Delivered in temperature-controlled packaging
Clearly labeled and allergen warnings if applicable
Once delivered, you are responsible for proper food handling and consumption within recommended timeframes (usually within 2 hours if unrefrigerated).

We comply with all local food safety and health regulations.

8. Refunds and Complaints Policy

8.1. Our Commitment to Customer Satisfaction

At Kiddo Cuisine, we are committed to delivering fresh, nutritious, and high-quality meals to students every day. If you are not satisfied with your order, or if an issue arises with your delivery or meal, we want to make it right as quickly and fairly as possible.

8.2. Refund Eligibility

Refunds or credits may be issued under the following conditions:

Meal arrived damaged or spoiled
Incorrect meal delivered (e.g., wrong item or missing item)
Delivery not completed due to verified company error

To be eligible for a refund or credit, issues must be reported within 24 hours of the scheduled delivery date.

8.3. Non-Refundable Situations

Refunds or credits will not be issued in the following cases:

Missed deliveries due to incorrect or incomplete customer-provided information (see Section 5)
Late cancellations made after the cut-off time
Student absences reported after order deadline
Subjective dissatisfaction (e.g., child didn’t like the taste), unless related to a verified food quality or safety concern
Unretrieved meals left outside for extended periods after confirmed delivery. If a meal is left unattended and is not retrieved within a reasonable window (typically within 3 hours depending on weather conditions), we cannot guarantee its freshness or safety. As a result:

No refund or credit will be issued for spoiled meals due to late pickup
customers are encouraged to collect deliveries promptly upon notification

8.3.1. Refusal to Follow Order or Delivery Guidelines

Refunds are not available if:

Customers fail to follow clearly stated ordering, cancellation, or allergy declaration policies
Complaints are made based on information that was available in our menus, FAQs, or Terms & Conditions but not reviewed by the customer

8.4. Requesting a Refund or Filing a Complaint

To request a refund or file a complaint, please contact us through one of the following methods:

Email: kiddocuisine9@gmail.com

Please include:

Order number
Date of delivery
Description of the issue
Photos

All complaints are reviewed by our Customer Service Team within 72 business hours, and you will be contacted with a resolution.

8.5. Resolution Options

Depending on the nature of the complaint, the following resolutions may be offered:

Full or partial refund
Store credit or meal replacement
Apology and feedback review with the kitchen or delivery team

Our goal is to resolve all issues fairly and to maintain the highest standards in service and food quality.

9. Cancellation Policy

At KiddoCuisine, we understand that plans can change! To help us reduce food waste and maintain high-quality service, we’ve put together a simple and fair cancellation policy:

Deadline for Cancellation: All cancellations must be submitted by Thursday at 11:45 PM MST for the upcoming week (Sunday and Wednesday deliveries).
Cancellations made before the deadline will receive a full credit to your KiddoCuisine account for future use.
Cancellations made after the deadline are non-refundable, as our meals are made to order and ingredients are purchased in advance, late cancellations cannot be accommodated
Due to the nature of our prep and delivery process, same-day cancellations cannot be accepted.

9.1 How to Cancel

To cancel an order or have any questions or concerns

Email us at kiddocuisine9@gmail.com

9.1.1 Need Help?
Our team is here for you! If you have an emergency or special situation, please reach out and we’ll do our best to accommodate.

10. Intellectual Property

All content, branding, menus, and designs on our website are the property of Kiddo Cuisine and may not be copied or reproduced without written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Kiddo Cuisine, including its owners, employees, contractors, and affiliates, shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from:

The consumption of any meal provided, including but not limited to food allergies, sensitivities, or adverse reactions.
Missed, delayed, or incorrect deliveries due to weather, school closures, traffic, or inaccurate delivery information provided by the customer.
Theft, spoilage, or damage to meals after they have been delivered to the designated address or left unattended at the customer’s request.
Technical issues or failures related to our website, payment processing, or communication systems.
Any failure to meet dietary expectations or preferences, even if they were indicated during the order process.

Our maximum liability, for any reason and upon any cause of action, shall be strictly limited to the amount paid by the customer for the meal(s) or service in dispute.

The customer agrees to assume full responsibility for the proper storage and handling of meals upon delivery.

12. Privacy

We value your privacy and collect personal information only for order processing and service delivery. Your data is protected according to our [Privacy Policy].

13. Modifications

We reserve the right to update these Terms at any time. Revised Terms will be posted on our website. Continued use of our services after changes constitutes acceptance.

14. Governing Law

These Terms shall be governed by the laws of Calgary, Alberta, Canada. Any legal disputes will be resolved in the courts of the Provincial Court of Alberta.

15. Contact Us

📧 Email: kiddocuisineyyc@gmail.com